This topic is current for me as a consulting assignment to a multi-national company here in Kuala Lumpur, Malaysia, but the outplacement services covered here, are equally as relevant just about anywhere on the.
Essentially outplacement happens any company has determined a necessity to retrench a connected with employees, but rather than merely terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will lose their jobs.
There are of course, many reasons for jobs becoming redundant (and to all jurisdictions, the law necessitates that it is jobs which have been being lost) with the resulting retrenchment of the job holders, if they simply cannot be redeployed within the boss. The company I am now working with a good outplacement assignment has sold one of its divisions to another company, as well as the buyer does not have to have the employees.
In my view, and that many HR pros, unless you have experienced retrenchment yourself, you won't be truly effective like a counsellor to someone who has just been told they are losing their job. A former colleague once compared it outplacement advice
to having a baby! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I for you to agree :-) The whole consultants involved in outplacement (me included) have all been retrenched at some time and have a psychology or counselling qualification.
In some cases, your former company will pay with regard to a change and use the firm of your choice, providing web site is the equal. Contact the human resources department, let them know you're unhappy with the agency, and that you'd like to find a substitute.
If the company won't allow to enjoy a swap, see if they'll contact the designated firm on your behalf, indicating that you are displeased. If enough individuals are dissatisfied with the service and make your former employer aware of it, that can be an impetus to allow them to contract with another agency. You won't know if you don't try.
As a last resort, you may opt to lift up the tab for outplacement services your self. It'll be money well spent if at the same time you find an occupation more quickly.